Frequently Asked Questions

Everything you need to know about Flight Monitor

Getting Started

Your trial runs for 14 days from the moment you choose a plan and enter your payment details. During the trial you get full access to that plan's routes, RTW itineraries, and check frequency. If you cancel before the trial ends you won't be charged; otherwise billing starts automatically once the trial finishes.

Yes. A card is required to start your 14-day free trial, but you won't be charged until the trial ends — cancel any time before then and you pay nothing.

Flight Monitor is open to everyone — register directly and choose a plan to start your free trial. Family and friends may also receive a complimentary invite link from an existing member or the Flight Monitor team.

How Alerts Work

Flash Sale alerts fire when the current market price drops by your threshold amount compared to recent prices — a sudden movement that signals a limited-time sale.

Historic Low alerts fire when the current price is lower than the average of the cheapest 20% of prices recorded for that route over time — meaning it's genuinely the cheapest this route has been, not just temporarily cheaper. Both alert types are active from day one.

Trial and Explorer users get price checks every 2 hours. Traveller users get checks every hour. Prices are pulled from the live Duffel flight API, giving you real market data across all carriers — not cached or delayed results.

Your threshold is the minimum price drop (in your preferred currency) that triggers a Flash Sale alert. Flight Monitor sets smart regional defaults — for example, international long-haul routes have a higher default threshold than short domestic ones. You can override the threshold per route, or set a global default in your profile. Traveller users also receive threshold recommendations based on observed price movements for each route.

Flight Monitor includes a false alert guard — if the price has risen since the last alert was sent, no new alert fires. Your baseline price also automatically resets when prices rise or after an alert, so the system always compares against a meaningful reference point rather than an outdated one.

Features

Traveller users (including on a Traveller trial) can choose which offer drives their alerts — not just the cheapest one available:

Cheapest (default) — alerts on the lowest-price offer, the standard behaviour.

Fastest — alerts on the shortest total journey time. Useful if you value your time over the last dollar saved.

Best Value — alerts on the offer with the lowest effective cost, which combines price with the time cost of a longer journey and the inconvenience of extra stops. The weighting coefficients are configurable.

The mode is set as a default in your profile and can be overridden per route. Explorer users always use Cheapest mode.

RTW (Around The World) itineraries let you monitor multi-leg journeys as a single combined price. Add each leg of your trip and Flight Monitor tracks the total cost across all legs, alerting you when the combined price drops below your threshold. Each alert includes a per-leg breakdown so you can see exactly where the savings came from. Surface segments (ground travel between legs) are flagged in the breakdown.

When you enable Nearby Airports on a route, Flight Monitor also checks major airports within 100km of your origin for cheaper departure options. If a nearby airport has a significantly cheaper fare, you'll receive a separate alert showing the saving — along with a reminder to factor in the cost of getting to that airport.

Instead of monitoring a single departure date, Flexible Date search monitors a window of dates around your target. Flight Monitor samples approximately 9 dates across the window regardless of how wide it is, finding the cheapest day to fly. You can also set a flexible trip duration (±3, 7, or 14 days from your base duration) to catch deals on slightly shorter or longer trips.

Flight Monitor sources prices from Duffel, which covers NDC (New Distribution Capability) airlines — including Qantas, Emirates, Singapore Airlines, British Airways, Lufthansa, and most major full-service international carriers.

Low-cost carriers that sell direct only — such as Jetstar, Ryanair, and AirAsia — are not currently included. For routes where LCCs are the dominant option, Flight Monitor works best as a complement to a quick direct check on those airlines' own sites.

Every Monday morning (9am AEST) you receive a summary of all your monitored routes — current prices, weekly price movement, trend direction, and any alerts fired during the week. Traveller users also get historic average low comparisons, top carriers per route, and personalised threshold recommendations based on observed price data (available after 30 days of data).

Flight Monitor supports 166 currencies. You can set your preferred currency in your profile and all prices — on the dashboard, in alerts, and in weekly summaries — will be shown in that currency. Exchange rates are refreshed every hour.

Pricing & Billing

Explorer (AUD $8/month or $80/year) suits occasional to regular travellers monitoring a handful of routes. 5 routes, 2 RTW itineraries, 1 alert recipient, checks every 2 hours.

Traveller (AUD $20/month or $192/year) is for frequent flyers and power users who want the full toolkit: 20 routes, 20 RTW itineraries, up to 4 alert recipients, hourly checks, and Cheapest / Fastest / Best Value optimization modes. The full weekly summary with threshold recommendations is also Traveller-only. The annual plan typically pays for itself on the first deal it catches.

Yes — both plans include 2 months free on the annual option. Explorer annual is AUD $80 (vs $96 monthly). Traveller annual is AUD $192 (vs $240 monthly). Annual plans are billed upfront.

You can cancel at any time from your Profile page via the Stripe billing portal. Trials and monthly plans run to the end of the current billing period before deactivating; annual plans run to the end of the current annual period. Complimentary invited accounts are deactivated immediately on cancellation. Your data is retained for 12 months after deactivation in case you choose to reactivate.

Yes. You can reactivate from the login page and choose a monthly or annual plan. A new billing period starts from reactivation. Previous trial users who cancelled must subscribe to a paid plan — a new free trial is not available on reactivation.

Data & Privacy

Prices are sourced from the Duffel flight API, which aggregates real-time fares from airlines and global distribution systems. Each price check fetches up to 20 live offers per route. Prices are indicative — always verify the current fare on the airline or booking site before purchasing.

No. Flight Monitor is a subscription product. We do not sell your data, show ads, or share your route information with third parties. Your route and travel preferences are used solely to power your price alerts.

Price history and market summaries are retained for 6 months. Older data is automatically removed nightly. Your alert history is kept permanently so you have a record of every deal you were notified about. Account data is retained for 12 months after deactivation.
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